01
Preparation
Prepare the documents
Prepare proof of purchase, the order number, and all product information.
Peace of mind after your purchase.
Support whenever you need it.
We care not only about the design and quality of our furniture, but also about after-sales service. If a problem arises, we clearly explain the scope of the warranty and how to submit a claim.
Below you will find the most important information regarding Manufakturo’s warranty, complaints, and product collection.
24 months
Warranty for hydraulic pumps and bases.
Clear process
Report, analysis, and next steps—all in one place.
After-sales support
We help you through the complaints process step by step.
01
Warranty Terms
What does the warranty cover, and what does it not cover?
Covered by warranty
Warranty coverage
✓
Hydraulic pumps and bases — 24-month limited warranty.
✓
Manufacturing defects in components covered by the warranty that do not result from normal wear and tear or improper use.
✓
Items reported in accordance with the required complaints procedure and properly documented.
✓
Repair or replacement of the defective component, as determined by the service department and in accordance with the warranty terms.
Exclusions
The warranty does not cover
×
Parts subject to wear from normal use.
×
Damage resulting from improper use, accidents, modifications, attempted self-repair, or natural forces.
×
Defects visible at the time of purchase that were not reported in accordance with the applicable rules.
×
Damage resulting from careless transportation, accidental events, or assembly errors.
×
Using the furniture contrary to the instructions, overloading it, or improper care.
×
Discoloration, natural variations in the shades and texture of the materials, and changes resulting from prolonged exposure to sunlight.
×
Modifications and repairs performed outside the authorized service process.
02
Complaint
How do I file a complaint?
To speed up the processing of your request, please prepare proof of purchase, photos or a video of the problem, and as detailed a description of the situation as possible.
02
Documentation
Show the problem
Add clear photos or a video, along with a detailed description of the defect or problem.
03
Report
Submit a complaint
Submit the complete application through the designated form or contact channel.
04
Solution
Receive further instructions
After reviewing it, we will inform you of the next steps, such as repairing or replacing the item, or another solution in accordance with the warranty terms.
03
Upon delivery
Check the shipment upon delivery
Check the furniture and glass components for completeness upon delivery. Report any damage that was not visible during delivery, including concealed transport damage, as soon as possible with photographic documentation, and retain the original packaging.
Keep the packaging
It may be required for product collection, service transport, or further warranty claim processing.
Do you need help?
Report a problem — we’ll help you through the entire process.
Please provide the order number, photos or a video of the issue, and a brief description. The more complete the report, the sooner we can begin investigating it.