Guarantee
Manufakturo Warranty
During the warranty period, if any problems arise, we will provide you with efficient and satisfactory service. To fully benefit from the warranty, please read the conditions below.
Warranty scope
- Hydraulic pumps and bases – 24 months – limited warranty.
- Wrinkles in vinyl on seat surfaces are a natural effect of aging and use – they are not considered a defect.
- Discoloration or fading of vinyl caused by wear, hair dyes, bleach, or transfer of dyes from clothing is not covered by the warranty.
- All hydraulic installations must be performed by a licensed plumber. Lack of documentation confirming proper installation voids the warranty.
- Fading caused by exposure to sunlight is not covered by the warranty.
Warranty does not cover
- Parts that wear out due to normal use.
- Damage caused by improper use, accidents, modifications, repair attempts, or natural forces.
- Defects visible at the time of purchase.
- Damage resulting from careless transport, random events, or assembly errors.
- Use of the furniture contrary to the instructions, lack of care, or improper care.
- Discoloration caused by prolonged exposure to sunlight.
- Damage caused by animals.
- Modifications and repairs made by the customer.
- Natural differences in shades and material texture.
- Missing parts and defects in display furniture that were known at the time of purchase.
How to file a complaint?
To speed up the processing of your complaint, prepare all necessary documents and send as detailed a description of the problem as possible.
Prepare the proof of purchase and the warranty card.
Describe the defect in detail and send the complaint by email or in writing.
We will respond to the complaint within 14 days. If we do not, the complaint will be automatically accepted as valid.
Repair or replacement of parts takes a maximum of 30 days from the acceptance of the complaint or up to 90 days if parts need to be ordered.
Important upon receipt
Check the completeness of the furniture and glass elements upon receipt. Damages not visible at delivery, including hidden transport damages, must be reported within 7 days, keeping the original packaging.