Terms & Conditions

These Regulations define the general conditions, rules, and method of sales conducted by MANUFAKTURO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at, via the online store manufakturo.eu (hereinafter referred to as the "Online Store") and define the terms and conditions of providing free electronic services by MANUFAKTURO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at.
§ 1 Definitions
  1. Working days - means the days of the week from Monday to Friday, excluding statutory holidays.
  2. Delivery - means the actual act of delivering the Goods specified in the order to the Client by the Seller, via the Supplier.
  3. Supplier - means the courier company cooperating with the Seller in the scope of delivering Goods.
  4. Password - means a string of letters, digits, or other characters chosen by the Client during Registration in the Online Store, used to secure access to the Client Account in the Online Store.
  5. Client - means an entity for whom, in accordance with the Regulations and legal provisions, services may be provided electronically or with whom a Sales Agreement may be concluded.
  6. Consumer - means a natural person performing a legal act with an entrepreneur not directly related to their business or professional activity.
  7. Client Account - means an individual panel for each Client, activated on their behalf by the Seller, after the Client completes Registration and concludes a service agreement for Managing the Client Account.
  8. Entrepreneur - means a natural person, legal person, or organizational unit without legal personality, to which the law grants legal capacity, conducting business or professional activity on their own behalf and performing a legal act directly related to their business or professional activity.
  9. Entrepreneur with Consumer Rights - means a natural person concluding a Sales Agreement directly related to their business activity, when the content of the Sales Agreement indicates that it does not have a professional character for this Entrepreneur, resulting in particular from the subject of their business activity, made available based on the provisions on the Central Register and Information on Economic Activity.
  10. Regulations - means these regulations.
  11. Registration - means the actual act performed in the manner specified in the Regulations, required for the Client to use all functionalities of the Online Store.
  12. Seller - means MANUFAKTURO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at (32-600), ul. Ogródkowa 10, NIP: 5492487759, REGON: 543446089, entered into the register of entrepreneurs kept by the District Court for Kraków-Śródmieście in Kraków, XII Commercial Division of the National Court Register under number KRS 0001209973, with a share capital of 5,000 zlotys; e-mail: office@manufakturo.eu, simultaneously being the owner of the Online Store.
  BDO Number - 000503636.
  13. Online Store Website - means the websites under which the Seller operates the Online Store, operating in the domain manufakturo.eu.
  14. Product - means a product presented by the Seller via the Online Store Website, which may be the subject of the Sales Agreement.
  15. Durability - the ability of the Product to maintain its functions and properties during normal use.
  16. Durable medium - means a material or tool enabling the Client or Seller to store information addressed personally to them, in a way that allows access to the information in the future for a period appropriate to the purposes for which the information is intended, and which allows the stored information to be reproduced unchanged.
  17. Sales Agreement - means a distance sales agreement concluded under the terms specified in the Terms, between the Client and the Seller.
§ 2 General provisions and use of the Online Store
  1. All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, its internet domain, the Online Store Website, as well as to patterns, forms, logos displayed on the Online Store Website (except for logos and photos presented on the Online Store Website for the purpose of product presentation, to which copyrights belong to third parties) belong to the Seller, and their use may only occur in a manner specified and consistent with the Regulations and with the Seller's written consent.
  2. The Seller will make efforts to ensure that using the Online Store is possible for Internet users with all popular web browsers, operating systems, device types, and types of internet connections. The minimum technical requirements enabling the use of the Online Store Website are a web browser version at least Microsoft Edge 109 or Internet Explorer 11 or Chrome 110 or FireFox 109 or Opera 95 or Safari 11 or newer, with JavaScript support enabled, accepting "cookies" files, and an internet connection with a bandwidth of at least 256 kbit/s. The Online Store Website is optimized for a minimum screen resolution of 1024x768 pixels.
  3. The Seller uses a "cookies" mechanism, which, during the Clients' use of the Store's Website, is saved by the Seller's server on the Client's end device hard drive. The use of "cookies" aims to ensure the proper functioning of the Store's Website on Clients' end devices. This mechanism does not damage the Client's end device nor cause configuration changes in the Clients' end devices or software installed on those devices. Each Client can disable the "cookies" mechanism in the web browser of their end device. The Seller points out that disabling "cookies" may, however, cause difficulties or prevent the use of the Store's Website.
  4. To place an order in the Online Store via the Store's Website or via email and to use the services available on the Store's Websites, the Client must have an active email account.
  5. It is prohibited for the Client to provide unlawful content and to use the Online Store, the Store's Website, or free services provided by the Seller in a manner contrary to the law, good manners, or infringing on the personal rights of third parties.
  6. The Seller declares that the public nature of the Internet and the use of services provided electronically may involve the risk of unauthorized persons acquiring and modifying Client data; therefore, Clients should use appropriate technical measures to minimize the above-mentioned risks. In particular, they should use antivirus programs and identity protection software when using the Internet. The Seller never asks the Client to provide their Password in any form.
  7. It is not permitted to use the resources and functions of the Online Store for activities by the Client that would violate the Seller's interests, i.e., advertising activities of another entrepreneur or product; activities involving posting content unrelated to the Seller's business; activities involving posting false or misleading content.
§ 3 Registration
  1. To create a Client Account, the Client is obliged to complete a free Registration.
  2. Registration is not required to place an order in the Online Store.
  3. To register, the Client should fill out the registration form provided by the Seller on the Store's Website and send the completed registration form electronically to the Seller by selecting the appropriate function available in the registration form. During Registration, the Client sets an individual Password.
  4. While filling out the registration form, the Client has the opportunity to familiarize themselves with the Terms and Conditions, accepting its content by marking the appropriate field in the form.
  5. After submitting the completed registration form, the Client immediately receives, electronically to the email address provided in the registration form, confirmation of Registration by the Seller. At that moment, a contract for the provision of the Client Account Management service electronically is concluded, and the Client gains access to the Client Account and the ability to make changes to the data provided during Registration.
§ 4 Orders
  1. The information contained on the Store's Website does not constitute an offer by the Seller within the meaning of the Civil Code but only an invitation to Clients to submit offers to conclude a Sales Agreement.
  2. The Client may place orders in the Online Store via the Store's Website or email 7 days a week, 24 hours a day.
  3. A Client placing an order via the Store's Website compiles the order by selecting the Goods they are interested in. Adding Goods to the order is done by selecting the "ADD TO CART" command under the given Goods presented on the Store's Website. After completing the entire order and indicating the Delivery method and payment method in the "CART," the Client places the order by sending the order form to the Seller, selecting the "BUY AND PAY" button on the Store's Website. Each time before sending the order to the Seller, the Client is informed of the total price for the selected Goods and Delivery, as well as all additional costs they are obliged to bear in connection with the Sales Agreement.
  4. A Client placing an order via email sends it to the email address provided by the Seller on the Store's Website. In the message sent to the Seller, the Client specifies in particular: the name of the Goods, color, and quantity from among the Goods presented on the Store's Website, as well as their contact details.
  5. Upon receiving from the Client an electronic message referred to in §4 sec. 4, the Seller sends a return message to the Client via email, providing its registration data, the price of the selected Goods, possible payment methods, and the Delivery method along with its cost, as well as information about all additional payments the Client would have to bear under the Sales Agreement. The message also contains information for the Client that concluding the Sales Agreement via email entails the obligation to pay for the ordered Goods. Based on the information provided by the Seller, the Client may place an order by sending an electronic message to the Seller indicating the chosen payment method and Delivery method.
  6. Placing an order constitutes the Customer's offer to the Seller to conclude a Sales Agreement for the Goods that are the subject of the order.
  7. After placing the order, the Seller sends a confirmation of its placement to the email address provided by the Customer.
  8. Then, after confirming the order placement, the Seller sends to the email address provided by the Customer information about the acceptance of the order for processing. The information about the acceptance of the order for processing is the Seller's statement of acceptance of the offer referred to in §4 sec. 6 above and upon its receipt by the Customer, the Sales Agreement is concluded.
  9. After concluding the Sales Agreement, the Seller confirms its terms to the Customer by sending them on a Durable Medium, to the Customer's email address or in writing to the address indicated by the Customer during Registration or when placing the order.
§ 5 Payments
  1. Prices on the Store's Website displayed next to a given Product are gross prices and do not include information regarding Delivery costs and any other costs that the Customer will be obliged to bear in connection with the Sales Agreement, about which the Customer will be informed when choosing the Delivery method and placing the order.
  2. The Customer may choose the following payment methods for the ordered Goods:
  a) by bank transfer to the Seller's bank account (in this case, the order processing will begin after the Seller sends the Customer an order acceptance confirmation and after the funds have been credited to the Seller's bank account);
  b) by payment card via the external Google Pay payment system, operated by Google Payment Ireland Limited based in Ireland (in this case, the order processing will begin after the Seller sends the Customer an order acceptance confirmation and after receiving information from the Google Pay system about the successful completion of the payment);
  c) by bank transfer via the external Klarna payment system, operated by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm (in this case, the order processing will begin after the Seller sends the Customer an order acceptance confirmation and after the Seller receives information from the Klarna system about the payment made by the Customer);;
  d) by payment card via the external Apple Pay payment system, operated by Apple Inc. based in the USA (in this case, the order processing will begin after the Seller sends the Customer an order acceptance confirmation and after receiving information from the Apple Pay system about the successful completion of the payment);
  e) payment system "leaselink", operated by LeaseLink sp. z o.o. based in Warsaw (in this case, order fulfillment will begin after the Seller sends the Client confirmation of order acceptance and after receiving payment for the ordered Goods from Leasing Plus sp. z o.o. based in Poznań).
  3. The Client should make payment for the order in the amount resulting from the concluded Sales Agreement within 7 Business Days if they have chosen the prepayment method.
  4. In the event of the Client's failure to make payment within the deadline referred to in §5 sec. 3 of the Regulations, the Seller sets an additional deadline for payment and informs the Client about it on a Durable Medium. The information about the additional payment deadline also includes information that after the ineffective expiry of this deadline, the Seller will withdraw from the Sales Agreement. In the event of ineffective expiry of the second payment deadline, the Seller will send the Client a statement of withdrawal from the contract on a Durable Medium pursuant to Article 491 of the Civil Code.
§ 6 Delivery
  1. The Seller carries out Delivery within the territory of the Republic of Poland.
  2. The Seller is obliged to deliver Goods in accordance with the Sales Agreement.
  3. The Seller posts on the Store's Website information about the number of Business Days needed for Delivery and order fulfillment.
  4. The Delivery and order fulfillment time indicated on the Store's Website is counted in Business Days in accordance with §5 section 2 of the Regulations.
  5. Ordered Goods are delivered to the Client via the Supplier to the address indicated in the order form.
  6. In the case of bulky or heavier Goods, the Seller may carry out Delivery in the form of a pallet shipment (pallet shipment - without carrying in).
  7. In the event of non-collection of a pallet shipment by the Client for reasons attributable to the Client (in particular: absence at the agreed time, refusal to accept without grounds, inability to unload despite prior information, lack of contact), and consequently its return or reorganization of Delivery, the Seller has the right to deduct the amount of 500 PLN as logistics costs, in particular transport, handling, and pallet return costs.
  6. On the day the Goods are sent to the Client, information confirming the dispatch of the shipment by the Seller is sent to the Client's email address.
  7. The Client is obliged to examine the delivered shipment in a timely manner and in the manner accepted for shipments of that type. In case of shortage or damage to the shipment, the Client has the right to request the Supplier's employee to draw up an appropriate report.
  8. The Seller, according to the Client's wishes, attaches a receipt or a VAT invoice covering the delivered Goods to the shipment subject to Delivery.
  The Client, in order to receive a VAT invoice, should declare at the time of purchase that they are acquiring the Goods as an Entrepreneur (taxpayer). This declaration is made by marking the appropriate field in the order form before sending the order to the Seller.
  9. In the event of the Client's absence at the address provided by them when placing the order as the Delivery address, the Supplier's employee will leave a delivery notice or attempt to contact the Client by phone to arrange a time when the Client will be present. In the case of the ordered Goods being returned to the Online Store by the Supplier, the Seller will contact the Client electronically or by phone to reschedule the Delivery date and cost with the Client.
§ 7 Warranty for Entrepreneurs
  1. The Seller ensures Delivery of defect-free Goods. The Seller is responsible towards the Entrepreneur if the Goods have a defect.
  2. If the Goods have a defect, the Entrepreneur may:
  a) to submit a statement on price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without excessive inconvenience to the Entrepreneur replaces the defective Goods with defect-free Goods or removes the defect.
  This limitation does not apply if the Goods have already been replaced or repaired by the Seller or if the Seller has failed to fulfill the obligation to replace the Goods with defect-free Goods or remove defects. Instead of the defect removal proposed by the Seller, the Entrepreneur may demand replacement of the Goods with defect-free Goods or, instead of replacement of the Goods, demand removal of the defect, unless bringing the item into conformity with the contract in the manner chosen by the Entrepreneur is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing the excessiveness of costs, the value of the defect-free Goods, the type and significance of the detected defect are taken into account, as well as the inconveniences that another method of satisfaction would cause the Entrepreneur.
  The Entrepreneur may not withdraw from the Sales Agreement if the defect is insignificant.
  b) to demand replacement of the defective Goods with defect-free Goods or defect removal. The Seller is obliged to replace the defective Goods with defect-free Goods or remove the defect within a reasonable time without excessive inconvenience to the Entrepreneur.
  The Seller may refuse to satisfy the Entrepreneur's claim if bringing the defective Goods into conformity with the Sales Agreement in the manner chosen by the Entrepreneur is impossible or would require excessive costs compared to the other possible method of bringing the Goods into conformity with the Sales Agreement. The costs of repair or replacement are borne by the Seller.
  3. The seller is liable under the warranty if a physical defect is found before two years have passed since the delivery of the Goods to the Entrepreneur. The claim for removal of the defect or replacement of the Goods with defect-free Goods expires after one year, but this period cannot end before the period specified in the first sentence. Within this period, the Entrepreneur may withdraw from the Sales Agreement or submit a statement on price reduction due to the defect of the Goods. If the Entrepreneur requested replacement of the Goods with defect-free Goods or removal of the defect, the period for withdrawal from the Sales Agreement or submission of a statement on price reduction begins upon the ineffective expiry of the deadline for replacement of the Goods or removal of the defect.
  4. An entrepreneur who exercises rights under the warranty is obliged to deliver the defective item to the Seller's address. The cost of delivery is covered by the Seller.
  5. Any complaints related to the Goods or the performance of the Sales Agreement may be submitted by the Entrepreneur in writing to the Seller's address
  6. The Seller shall respond to the complaint regarding the Goods or the complaint related to the performance of the Sales Agreement submitted by the Entrepreneur within 14 days from the date of the request containing the complaint.
§ 8 Non-conformity of goods with the contract
Consumer and Entrepreneur with Consumer rights Complaint
  1. The Goods are in conformity with the contract if, in particular, the following remain in conformity with the contract:
  a) description, type, quantity, quality, completeness, and functionality, and in relation to goods with digital elements – also compatibility, interoperability, and availability of updates;
  b) be fit for a particular purpose for which it is needed by the Consumer or the Entrepreneur with Consumer rights, of which the Consumer or the Entrepreneur with Consumer rights informed the Seller no later than at the time of concluding the contract and which the Seller accepted.
  2. Furthermore, the Goods, to be considered in conformity with the contract, must:
  a) to be suitable for the purposes for which Goods of this kind are usually used, taking into account applicable legal regulations, technical standards, or good practices;
  b) to occur in such quantity and have such features, including Durability and safety, and in relation to Goods with digital elements – also functionality and compatibility, as are typical for Goods of this kind and which the Consumer or the Entrepreneur with Consumer rights can reasonably expect, taking into account the nature of the Goods and the public assurance made by the Seller, their legal predecessors, or persons acting on their behalf, especially in advertising or on the label, unless the Seller proves that:
  a. did not know about the given public assurance and, judging reasonably, could not have known about it;
  b. before concluding the contract, the public assurance was corrected while maintaining the conditions and form in which the public assurance was made, or in a comparable manner;
  c. the public assurance did not influence the decision of the Consumer or the Entrepreneur with Consumer rights to conclude the contract.
  c) to be delivered with packaging, accessories, and instructions that the Consumer or the Entrepreneur with Consumer rights can reasonably expect;
  d) to be of the same quality as the sample or pattern that the Seller made available to the Consumer or the Entrepreneur with Consumer rights before concluding the contract, and to correspond to the description of such a sample or pattern.
  3. The Seller is not liable for the lack of conformity of the Goods with the contract to the extent referred to in §8 sec. 2, if the Consumer or the Entrepreneur with Consumer rights was clearly informed, no later than at the time of concluding the contract, that a specific feature of the Goods deviates from the conformity requirements specified in §8 sec. 2, and clearly and separately accepted the absence of that specific feature of the Goods.
  4. The Seller is liable for the non-compliance of the Product with the contract resulting from improper installation of the Product if:
  a) it was carried out by the Seller or under his responsibility;
  b) improper installation carried out by the Consumer or the Entrepreneur with Consumer rights resulted from errors in the instructions provided by the entrepreneur or a third party.
  5. The Seller is liable for the lack of conformity of the Goods with the contract existing at the time of delivery and revealed within two years from that moment, unless the shelf life of the Goods, specified by the Seller, their legal predecessors, or persons acting on their behalf, is longer. It is presumed that the lack of conformity of the Goods with the contract, which became apparent before the expiry of two years from the moment of delivery, existed at the time of delivery, unless proven otherwise or if this presumption cannot be reconciled with the nature of the Goods or the character of the lack of conformity of the Goods with the contract.
  6. The Seller may not invoke the expiry of the period for stating the non-compliance of the Product with the contract specified in §8 sec. 5 if the non-compliance was fraudulently concealed.
  7. If the Product is non-compliant with the contract, the Consumer or the Entrepreneur with Consumer rights may demand its repair or replacement.
  8. The Seller may carry out a replacement when the Consumer or the Entrepreneur with Consumer rights requests a repair, or the Seller may carry out a repair when the Consumer or the Entrepreneur with Consumer rights requests a replacement, if bringing the Goods into compliance with the contract in the manner chosen by the Consumer or the Entrepreneur with Consumer rights is impossible or would involve excessive costs for the Seller. If repair and replacement are impossible or would involve excessive costs for the Seller, the Seller may refuse to bring the goods into compliance with the contract.
  9. When assessing the excessiveness of costs for the Seller, all circumstances of the case shall be taken into account, in particular the significance of the Product's non-compliance with the contract, the value of the Product compliant with the contract, and the excessive inconvenience to the Consumer or the Entrepreneur with Consumer rights resulting from the change in the method of bringing the Product into compliance with the contract.
  10. The Seller shall carry out repair or replacement within a reasonable time from the moment the Seller was informed by the Consumer or the Entrepreneur with Consumer rights about the non-compliance with the contract, and without undue inconvenience to the Consumer or the Entrepreneur with Consumer rights, taking into account the nature of the Goods and the purpose for which the Consumer or the Entrepreneur with Consumer rights acquired them. The costs of repair or replacement, including in particular postage, transport, labor, and materials, shall be borne by the Seller.
  11. The Consumer or the Entrepreneur with Consumer rights makes the Goods subject to repair or replacement available to the Seller. The Seller collects the Goods from the Consumer or the Entrepreneur with Consumer rights at his own expense.
  12. If the Goods were installed before the non-compliance with the contract became apparent, the Seller shall dismantle the Goods and reinstall them after repair or replacement or commission these activities at his own expense.
  13. The Consumer or the Entrepreneur with Consumer rights is not obliged to pay for the normal use of the Goods that were then replaced.
  14. If the Goods are non-compliant with the contract, the Consumer or the Entrepreneur with Consumer rights may submit a statement on price reduction or withdrawal from the contract when:
  a) the Seller refused to bring the Goods into conformity with the contract in accordance with §8 section 8 above;
  b) the Seller did not bring the Goods into conformity with the contract in accordance with §8 sections 10 to 12 above;
  c) the non-compliance of the Goods with the contract still occurs, despite the Seller's attempt to bring the Goods into conformity with the contract;
  d) the non-compliance of the Goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without prior use of the protection measures specified in §8 sections 7 to 12 above;
  e) it clearly follows from the Seller's statement or circumstances that he will not bring the Goods into conformity with the contract within a reasonable time or without undue inconvenience to the Consumer or the Entrepreneur with Consumer rights.
  15. The Seller is obliged to respond to the consumer's complaint within 14 days from the date of its receipt.
  16. The Seller shall refund the Consumer or the Entrepreneur with Consumer rights the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the Consumer's or the Entrepreneur's with Consumer rights statement on the price reduction.
  17. The Consumer or the Entrepreneur with Consumer rights may not withdraw from the contract if the non-compliance of the Goods with the contract is insignificant. It is presumed that the non-compliance of the Goods with the contract is significant.
  18. If the non-compliance with the contract concerns only some of the Goods delivered under the contract, the Consumer or the Entrepreneur with Consumer rights may withdraw from the contract only in relation to those Goods, as well as in relation to other Goods purchased by the Consumer or the Entrepreneur with Consumer rights together with the Goods non-compliant with the contract, if it is not reasonable to expect the Consumer or the Entrepreneur with Consumer rights to agree to keep only the Goods compliant with the contract.
  19. In case of withdrawal from the contract, the Consumer or the Entrepreneur with Consumer rights shall immediately return the Goods to the Seller at their own expense. The Seller shall refund the Consumer or the Entrepreneur with Consumer rights immediately, no later than within 14 days from the day of receiving the Goods or proof of their return.
  20. The Seller refunds the price using the same payment method that the Consumer or the Entrepreneur with Consumer rights used, unless the Consumer or the Entrepreneur with Consumer rights has expressly agreed to a different refund method that does not incur any costs for them.
  21. The Seller does not use out-of-court dispute resolution as referred to in the Act of September 23, 2016, on out-of-court consumer dispute resolution.
§ 9 Warranty
  1. Goods sold by the Seller may be covered by a warranty granted by the manufacturer of the Goods or the distributor.
  2. In the case of Goods covered by a warranty, information regarding the existence and content of the warranty is always presented on the Store's Website.
§ 10 Withdrawal from the Sales Agreement
  1. A Client who is a Consumer and an Entrepreneur with Consumer rights who has concluded a Sales Agreement may withdraw from it within 14 days without giving any reason.
  2. The withdrawal period from the Sales Agreement begins at the moment the Consumer, the Entrepreneur with Consumer rights, or a third party other than the carrier designated by them takes possession of the Goods.
  The Consumer and the Entrepreneur with Consumer rights may withdraw from the Sales Agreement by submitting a withdrawal statement to the Seller. This statement may be submitted, for example, in writing to the Seller's address: MANUFAKTURO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Ogródkowa 10 (32-600), Zaborze, or by email to the Seller at: office@manufakturo.eu. The statement can be submitted using the form whose template is posted by the Seller on the Store's Website at: Withdrawal Form. To meet the deadline, it is sufficient to send the statement before it expires.
  The Consumer and the Entrepreneur with Consumer rights may withdraw from the Sales Agreement by submitting a withdrawal statement to the Seller via the form available on the website at: Electronic Withdrawal Form. To meet the deadline, it is sufficient to send the statement before it expires. The Seller immediately confirms receipt of the form submitted via the website to the Consumer and the Entrepreneur with Consumer rights.
  3. In the case of withdrawal from the Sales Agreement, it is considered not concluded.
  4. If the Consumer or the Entrepreneur with Consumer rights submitted a statement of withdrawal from the Sales Agreement before the Seller accepted their offer, the offer ceases to be binding.
  5. The Seller is obliged to immediately, no later than within 14 days from the date of receiving the Consumer's or Entrepreneur with Consumer rights' statement of withdrawal from the Sales Agreement, refund all payments made by them, including the cost of Delivery of the Goods to the Consumer or Entrepreneur with Consumer rights. The Seller may withhold the refund of payments received from the Consumer or Entrepreneur with Consumer rights until the Goods are returned or proof of return is provided by the Consumer or Entrepreneur with Consumer rights, whichever occurs first.
  6. If the Consumer or the Entrepreneur with Consumer rights exercising the right of withdrawal chose a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer or the Entrepreneur with Consumer rights.
  7. The Consumer or the Entrepreneur with Consumer rights is obliged to return the Goods to the Seller immediately, but no later than within 14 days from the day they withdrew from the Sales Agreement. To meet the deadline, it is sufficient to send the Goods to the Seller's address before the deadline expires.
  8. In the event of withdrawal, the Client who is a Consumer or the Entrepreneur with Consumer rights bears only the direct costs of return.
  9. If, due to its nature, the Goods cannot be returned by ordinary mail, the Seller informs the Consumer and the Entrepreneur with Consumer rights about the costs of returning the item on the Store's Website.
  10. The Consumer and the Entrepreneur with Consumer rights bear responsibility for any reduction in the value of the Goods resulting from using them in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.
  11. The Seller shall refund the payment using the same payment method used by the Consumer or the Entrepreneur with Consumer rights unless the Consumer or the Entrepreneur with Consumer rights has expressly agreed to a different refund method that does not incur any costs for them.
  12. The right to withdraw from the Sales Agreement does not apply to the Consumer or the Entrepreneur with Consumer rights in relation to contracts where the Goods are non-prefabricated items, produced according to the specifications of the Consumer, the Entrepreneur with Consumer rights, or intended to satisfy their individualized needs.
§ 11 Free services
  1. The Seller provides free services to Clients electronically:
  a) Contact Form;
  b) Newsletter;
  c) Client Account Management;
  d) Posting reviews.
  2. The services indicated in §11 section 1 above are provided 7 days a week, 24 hours a day.
  3. The Seller reserves the right to choose and change the type, form, time, and method of providing access to the selected listed services, about which Clients will be informed in a manner appropriate for changes to the Regulations.
  4. The Contact Form service consists of sending a message to the Seller using the form placed on the Store's Website.
  5. Unsubscribing from the free Contact Form service is possible at any time and involves ceasing to send inquiries to the Seller.
  6. The Newsletter service can be used by any Customer who enters their email address using the registration form provided by the Seller on the Store's Website. After submitting the completed registration form, the Customer immediately receives, electronically to the email address provided in the registration form, an activation link to confirm the subscription to the Newsletter. Upon activation of the link by the Customer, an agreement for the electronic provision of the Newsletter service is concluded.
  7. The Newsletter service consists of the Seller sending electronic messages to the email address containing information about new products or services offered by the Seller. The Newsletter is sent by the Seller to all Clients who have subscribed.
  8. Each Newsletter sent to specific Clients contains, in particular: information about the sender, a completed "subject" field specifying the content of the message, and information about the possibility and method of unsubscribing from the free Newsletter service.
  9. The Client may unsubscribe from receiving the Newsletter at any time by unsubscribing via the link included in each electronic message sent as part of the Newsletter service or by deactivating the appropriate field in the Client Account.
  10. The Client Account Management service is available after Registration under the terms described in the Regulations and involves providing the Client with a dedicated panel within the Store's Website, allowing the Client to modify the data provided during Registration, as well as track the status of order fulfillment and the history of completed orders.
  11. A Client who has completed Registration may request the Seller to delete the Client Account, and in the case of a deletion request submitted by the Seller, the Account may be deleted within 14 days of the request.
  12. The Posting Reviews service consists of enabling, by the Seller, Clients with a Client Account to publish individual and subjective statements of the Client on the Store's Website concerning, in particular, the Goods.
  13. Resignation from the Posting Reviews service is possible at any time and consists of the Client ceasing to post content on the Store's Website.
  14. The Seller is entitled to block access to the Customer Account and free services in the event of the Customer acting to the detriment of the Seller, i.e., conducting advertising activities for another entrepreneur or product; activities involving posting content unrelated to the Seller's business; activities involving posting false or misleading content, as well as in the case of the Customer acting to the detriment of other Customers, violating laws or the provisions of the Terms and Conditions, and also when blocking access to the Customer Account and free services is justified for security reasons - in particular: the Customer breaking the Store Website's security or other hacking activities. Blocking access to the Customer Account and free services for the reasons mentioned lasts for the period necessary to resolve the issue that is the basis for blocking access to the Customer Account and free services. The Seller notifies the Customer of the blocking of access to the Customer Account and free services electronically to the address provided by the Customer in the registration form.
  15. The Client may submit a complaint to the Seller regarding the use of free services provided electronically by the Seller. The complaint may be submitted, for example, in electronic form and sent to the address office@manufakturo.eu or via the Client Account, under the terms described on the Store's Website. In the complaint report, the Client should include a description of the problem that occurred. The Seller will promptly, but no later than within 14 days, consider the complaint and provide a response to the Client.
§ 12 Client's responsibility regarding the content they post
  1. By posting content and sharing it, the Client voluntarily disseminates the content. The posted content does not express the Seller's views and should not be associated with its activities. The Seller is not the content provider but only the entity that provides the appropriate IT resources for this purpose.
  2. The Client declares that:
  a) is entitled to use proprietary copyrights, industrial property rights and/or related rights to – respectively – works, objects of industrial property rights (e.g. trademarks) and/or objects of related rights that make up the content;
  b) the placement and sharing within the services referred to in §11 of the Regulations of personal data, image, and information concerning third parties was done legally, voluntarily, and with the consent of the persons to whom they relate;
  c) agrees to the access to published content by other Clients and the Seller, and also authorizes the Seller to use it free of charge in accordance with the provisions of these Terms and Conditions;
  d) agrees to the creation of derivative works within the meaning of the Copyright and Related Rights Act.
  3. The Client is not entitled to:
  a) posting personal data of third parties and disseminating the image of third parties without the legally required permission or consent of the third party while using the services referred to in §11 of the Terms and Conditions;
  b) posting advertising and/or promotional content while using the services referred to in §11 of the Terms and Conditions.
  4. The Seller is liable for content posted by Clients provided that a notification is received in accordance with §13 of the Terms and Conditions.
  5. It is prohibited for Clients to post content while using the services referred to in §11 of the Terms and Conditions that could in particular:
  a) to be posted in bad faith, e.g., with the intent to violate the personal rights of third parties;
  b) to infringe any rights of third parties, including rights related to copyright and related rights protection, industrial property rights protection, trade secrets, or related to confidentiality obligations;
  c) to be offensive in nature or constitute a threat directed at other persons, contain language violating good manners (e.g., through the use of vulgarities or terms commonly recognized as offensive);
  d) to be contrary to the Seller's interest, i.e., content constituting advertising materials of another entrepreneur or product; content unrelated to the Seller's business; false or misleading content;
  e) to otherwise violate the provisions of the Terms and Conditions, good manners, applicable law, social or customary norms.
  6. In the event of receiving a notification pursuant to §13 of the Terms and Conditions, the Seller reserves the right to modify or remove content posted by Customers while using the services referred to in §11 of the Terms and Conditions, particularly regarding content which, based on reports from third parties or relevant authorities, is found to potentially violate these Terms and Conditions or applicable laws. The Seller does not conduct ongoing monitoring of posted content.
  7. The Client agrees to the free use by the Seller of the content posted by them within the Online Store Website.
§ 13 Reporting a threat or violation of rights
  1. If the Customer or another person or entity considers that the content published on the Store's Website violates their rights, personal rights, good customs, feelings, morality, beliefs, principles of fair competition, know-how, legally protected secrets, or secrets based on an obligation, they may notify the Seller of the potential violation.
  2. The Seller, upon being notified of a potential violation, takes immediate action to remove from the Store's Website the content causing the violation.
§ 14 Personal data protection
  1. The principles of Personal Data protection are set out in the Privacy Policy.
§ 15 Termination of the contract (does not apply to Sales Agreements)
  1. Both the Customer and the Seller may terminate the contract for the provision of electronic services at any time and without giving reasons, subject to preserving the rights acquired by the other party before the termination of the said contract and the provisions below.
  2. A Customer who has registered terminates the contract for the provision of electronic services by sending the Seller an appropriate declaration of intent, using any means of remote communication that allows the Seller to become acquainted with the Customer's declaration of intent.
  3. The Seller terminates the contract for the provision of electronic services by sending the Customer an appropriate declaration of intent to the email address provided by the Customer during Registration.
§ 16 Final provisions
  1. The Seller is liable for non-performance or improper performance of the contract, but in the case of contracts concluded with Customers who are Entrepreneurs, the Seller is liable only in the case of intentional damage and within the limits of the actual losses incurred by the Customer who is an Entrepreneur.
  2. The content of these Terms and Conditions may be recorded by printing, saving on a medium, or downloaded at any time from the Store's Website.
  3. In the event of a dispute arising from the concluded Sales Agreement, the parties will seek to resolve the matter amicably. The law applicable to the resolution of any disputes arising under these Terms and Conditions is Polish law.
  4. The Seller reserves the right to change these Terms and Conditions. All orders accepted by the Seller for fulfillment before the effective date of the new Terms and Conditions are executed based on the Terms and Conditions that were in force on the day the Customer placed the order. The change of the Terms and Conditions comes into effect within 7 days from the date of publication on the Store's Website. The Seller will inform the Customer 7 days before the new Terms and Conditions come into effect about the change by means of a message sent electronically containing a link to the text of the amended Terms and Conditions. If the Customer does not accept the new content of the Terms and Conditions, they are obliged to notify the Seller of this fact, which results in the termination of the contract in accordance with the provisions of §15 of the Terms and Conditions.
  5. Contracts with the Seller are concluded in the Polish language.
  6. The Terms and Conditions come into effect on 05.01.2026.