Terms & Conditions

These Terms and Conditions define the general conditions, rules, and method of sales conducted by MANUFAKTURO LIMITED LIABILITY COMPANY via the online store manufakturo.eu (hereinafter referred to as the "Online Store") and defines the rules and conditions of provision by MANUFAKTURO LIMITED LIABILITY COMPANY of free electronic services.

§ 1 Definitions

Working days – means the days of the week from Monday to Friday excluding statutory holidays.
Delivery – means the actual action of delivering the Goods specified in the order to the Client by the Seller, via the Supplier.
Supplier – means the courier company cooperating with the Seller in the delivery of Goods.
Password – means a sequence of letters, digits, or other characters chosen by the Client during Registration in the Online Store, used to secure access to the Client Account in the Online Store.
Client – means an entity for whom, according to the Terms and Conditions and legal provisions, services may be provided electronically or with whom a Sales Agreement may be concluded.
Consumer – means a natural person performing a legal act with an entrepreneur not directly related to their business or professional activity.
Client Account – means an individual panel for each Client, activated on their behalf by the Seller, after the Client completes Registration and concludes the Client Account Service Agreement.
Entrepreneur – means a natural person, legal person, or organizational unit without legal personality, to which the law grants legal capacity, conducting business or professional activity on their own behalf and performing a legal act directly related to their business or professional activity.
Entrepreneur with Consumer Rights – means a natural person concluding a Sales Agreement directly related to their business activity, when the content of the Sales Agreement indicates that it does not have a professional character for this Entrepreneur, resulting in particular from the subject of the business activity performed by them, made available based on the provisions on the Central Registration and Information on Business.
Terms and Conditions – means these terms and conditions.
Registration – means the actual action performed in the manner specified in the Terms and Conditions, required for the Client to use all functionalities of the Online Store.
Seller – means MANUFAKTURO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at (32-600), ul. Ogródkowa 10, NIP: 5492487759, REGON: 543446089, registered in the register of entrepreneurs maintained by the District Court for Kraków-Śródmieście in Kraków, 12th Commercial Division of the National Court Register under number KRS 0001209973, with a share capital of 5,000 PLN; e-mail: office@manufakturo.eu, also being the owner of the Online Store.
BDO Number – 000503636.
Store's Website – means the websites under which the Seller operates the Online Store, operating in the domain manufakturo.eu.
Product – means a product presented by the Seller via the Store's Website, which may be the subject of the Sales Agreement.
Durability – the ability of the Product to maintain its functions and properties during normal use.
Durable medium – means material or a tool enabling the Client or Seller to store information addressed personally to them, in a way that allows access to the information in the future for a period appropriate to the purposes for which the information is intended, and which allows the stored information to be reproduced unchanged.
Sales Agreement – means a distance sales agreement concluded under the terms specified in the Terms, between the Client and the Seller.

§ 2 General provisions and use of the Online Store

All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, its internet domain, the Store's Website, as well as to patterns, forms, logos placed on the Store's Website (except for logos and photos presented on the Store's Website for the purpose of showcasing goods, to which copyrights belong to third parties) belong to the Seller, and their use may only occur in the manner specified and in accordance with the Terms and with the Seller's written consent.
The Seller will make efforts to ensure that using the Online Store is possible for Internet users with all popular web browsers, operating systems, device types, and types of internet connections. The minimum technical requirements to use the Store's Website are a web browser version at least Microsoft Edge 109 or Internet Explorer 11 or Chrome 110 or FireFox 109 or Opera 95 or Safari 11 or newer, with JavaScript enabled, accepting "cookies" files, and an internet connection with a bandwidth of at least 256 kbit/s. The Store's Website is optimized for a minimum screen resolution of 1024x768 pixels.
The Seller uses a "cookies" mechanism, which during the Client's use of the Store's Website, is saved by the Seller's server on the Client's end device hard drive. The use of "cookies" aims to ensure the proper functioning of the Store's Website on Clients' end devices. This mechanism does not damage the Client's end device nor cause configuration changes on the Client's end devices or software installed on those devices. Each Client can disable the "cookies" mechanism in their device's web browser. The Seller points out that disabling "cookies" may cause difficulties or prevent the use of the Store's Website.
To place an order in the Online Store via the Store's Website or via email and to use services available on the Store's Websites, the Client must have an active email account.
It is prohibited for the Client to provide unlawful content and to use the Online Store, the Store's Website, or free services provided by the Seller in a manner contrary to the law, good manners, or violating the personal rights of third parties.
The Seller declares that the public nature of the Internet and the use of services provided electronically may pose a risk of unauthorized acquisition and modification of Client data, therefore Clients should use appropriate technical measures to minimize the above risks. In particular, they should use antivirus programs and identity protection for Internet users. The Seller never asks the Client to provide their Password in any form.
It is not allowed to use the resources and functions of the Online Store for activities by the Client that would violate the Seller's interests, i.e., advertising activities of another entrepreneur or product; activities involving posting content unrelated to the Seller's business; activities involving posting false or misleading content.

§ 3 Registration

To create a Client Account, the Client is obliged to complete a free Registration.
Registration is not required to place an order in the Online Store.
To register, the Client should fill out the registration form provided by the Seller on the Store's Website and send the completed registration form electronically to the Seller by selecting the appropriate function in the registration form. During registration, the Client sets an individual Password.
During the registration form completion, the Client has the opportunity to read the Terms and Conditions, accepting its content by marking the appropriate field in the form.
After submitting the completed registration form, the Customer immediately receives, electronically to the email address provided in the registration form, confirmation of Registration by the Seller. At that moment, a contract for the provision of the Customer Account Management service electronically is concluded, and the Customer gains access to the Customer Account and the ability to make changes to the data provided during Registration.

§ 4 Orders

The information contained on the Store's Website does not constitute an offer by the Seller within the meaning of the Civil Code, but only an invitation to Customers to make offers to conclude a Sales Agreement.
The Customer can place orders in the Online Store via the Store's Website or email 7 days a week, 24 hours a day.
A Customer placing an order via the Store's Website compiles the order by selecting the Goods they are interested in. Adding Goods to the order is done by selecting the "ADD TO CART" command under the given Goods presented on the Store's Website. After completing the entire order and indicating the Delivery method and payment method in the "CART," the Customer places the order by sending the order form to the Seller by selecting the "BUY AND PAY" button on the Store's Website. Each time before sending the order to the Seller, the Customer is informed of the total price for the selected Goods and Delivery, as well as all additional costs they are obliged to bear in connection with the Sales Agreement.
A Customer placing an order via email sends it to the email address provided by the Seller on the Store's Website. In the message sent to the Seller, the Customer specifies in particular: the name of the Goods, color, and quantity from among the Goods presented on the Store's Website, as well as their contact details.
After receiving from the Customer, by electronic means, the message referred to in §4 section 4, the Seller sends a return message via email to the Customer, providing its registration data, the price of the selected Goods, possible payment methods, and the Delivery method along with its cost, as well as information about all additional payments the Customer would have to bear under the Sales Agreement. The message also contains information for the Customer that concluding the Sales Agreement via email entails the obligation to pay for the ordered Goods. Based on the information provided by the Seller, the Customer may place an order by sending an electronic message to the Seller indicating the chosen payment method and Delivery method.
Placing an order constitutes the Customer making an offer to the Seller to conclude a Sales Agreement for the Goods that are the subject of the order.
After placing an order, the Seller sends a confirmation of its placement to the email address provided by the Customer.
Then, after confirming the order placement, the Seller sends to the email address provided by the Customer information about the acceptance of the order for fulfillment. The information about the acceptance of the order for fulfillment is the Seller's statement of acceptance of the offer referred to in §4 sec. 6 above and upon its receipt by the Customer, the Sales Agreement is concluded.
After concluding the Sales Agreement, the Seller confirms its terms to the Customer by sending them on a Durable Medium, to the Customer's email address or in writing to the address indicated by the Customer during Registration or when placing the order.

§ 5 Payments

Prices on the Store's Website listed next to a given Product are gross prices and do not include information regarding Delivery costs and any other costs that the Customer will be obliged to bear in connection with the Sales Agreement, about which the Customer will be informed when choosing the Delivery method and placing the order.
The Customer may choose the following payment methods for the ordered Goods:
1. bank transfer to the Seller's bank account;
2. by payment card via the external payment system Google Pay, operated by Google Payment Ireland Limited based in Ireland;
3. bank transfer via the external payment system Klarna, operated by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm;
4. by payment card via the external payment system Apple Pay, operated by Apple Inc. based in the USA;
5. the payment system "leaselink", operated by LeaseLink sp. z o.o. based in Warsaw.
The Customer should make payment for the order in the amount resulting from the concluded Sales Agreement within 7 Business Days if they have chosen the prepayment method.
In the event the Customer fails to make payment within the deadline specified in §5 sec. 3 of the Terms and Conditions, the Seller sets an additional deadline for the Customer to make the payment and informs the Customer about it on a Durable Medium. The information about the additional payment deadline also includes information that after the unsuccessful expiry of this deadline, the Seller will withdraw from the Sales Agreement. In the event of the unsuccessful expiry of the second payment deadline, the Seller will send the Customer a statement of withdrawal from the agreement on a Durable Medium based on Article 491 of the Civil Code.

§ 6 Delivery

The Seller carries out Delivery within the territory of the Republic of Poland.
The Seller is obliged to deliver Goods in accordance with the Sales Agreement.
The Seller posts on the Store's Website information about the number of Business Days needed for Delivery and order fulfillment.
The Delivery and order fulfillment time indicated on the Store's Website is counted in Business Days in accordance with §5 sec. 2 of the Terms and Conditions.
Ordered Goods are delivered to the Customer via the Supplier to the address specified in the order form.
For bulky or heavier Goods, the Seller may carry out Delivery in the form of pallet shipment (pallet shipment – without carrying in).
In case of non-acceptance of a pallet shipment by the Client for reasons attributable to the Client (in particular: absence at the agreed time, unjustified refusal to accept, inability to unload despite prior information, lack of contact), and consequently its return or reorganization of Delivery, the Seller has the right to deduct the amount of 500 PLN as logistics costs, in particular transport, handling, and pallet return costs.
On the day the Goods are sent to the Client, information confirming the dispatch of the shipment by the Seller is sent to the Client's email address.
The Client is obliged to examine the delivered shipment in a timely manner and in the manner accepted for shipments of that type. In case of finding a shortage or damage to the shipment, the Client has the right to request the Supplier's employee to draw up an appropriate report.
The Seller, according to the Client's wishes, attaches a receipt or a VAT invoice covering the delivered Goods to the shipment subject to Delivery.
The Client should declare at the time of purchase that they are buying the Goods as an Entrepreneur (taxpayer) in order to receive a VAT invoice. This declaration is made by marking the appropriate field in the order form before sending the order to the Seller.
In the event of the Client's absence at the address provided by them when placing the order as the Delivery address, the Supplier's employee will leave a notice or attempt to contact by phone to arrange a time when the Client will be present. In the case of the ordered Goods being returned to the Online Store by the Supplier, the Seller will contact the Client electronically or by phone to reschedule the Delivery date and cost with the Client.

§ 7 Warranty for Entrepreneurs

The Seller ensures the Delivery of defect-free Goods. The Seller is responsible towards the Entrepreneur if the Goods have a defect.
If the Goods have a defect, the Entrepreneur may:
1. make a statement about a price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without undue inconvenience to the Entrepreneur replaces the defective Goods with defect-free ones or removes the defect.
  This limitation does not apply if the Goods have already been exchanged or repaired by the Seller or if the Seller has not fulfilled the obligation to exchange the Goods for defect-free ones or to remove defects. Instead of the defect removal proposed by the Seller, the Entrepreneur may demand the exchange of the Goods for defect-free ones or, instead of exchanging the Goods, demand defect removal, unless bringing the item into conformity with the contract in the manner chosen by the Entrepreneur is impossible or would require excessive costs compared to the method proposed by the Seller.
  
  The Entrepreneur cannot withdraw from the Sales Agreement if the defect is insignificant.
2. demand the replacement of defective Goods with defect-free Goods or defect removal. The Seller is obliged to replace the defective Goods with defect-free Goods or remove the defect within a reasonable time without excessive inconvenience to the Entrepreneur.
The Seller is liable under the warranty if a physical defect is found before two years have passed since the Goods were delivered to the Entrepreneur. The claim for defect removal or replacement of the Goods with defect-free Goods expires after one year, but this period cannot end before the expiry of the period specified in the first sentence.
The Entrepreneur exercising rights under the warranty is obliged to deliver the defective item to the Seller's address. The delivery cost is covered by the Seller.
Any complaints related to the Goods or the performance of the Sales Agreement may be submitted by the Entrepreneur in writing to the Seller's address.
The Seller shall respond to the complaint regarding the Goods or the complaint related to the performance of the Sales Agreement submitted by the Entrepreneur within 14 days from the date of the request containing the complaint.

§ 8 Non-compliance of goods with the contract

Consumer and Entrepreneur with Consumer rights complaint

The Goods are compliant with the contract if, in particular, the following remain compliant with the contract:
1. description, type, quantity, quality, completeness, and functionality, and in relation to goods with digital elements – also compatibility, interoperability, and availability of updates;
2. be suitable for the particular purpose for which the Consumer or Entrepreneur with Consumer rights needs them, about which the Consumer or Entrepreneur with Consumer rights informed the Seller no later than at the time of concluding the contract and which the Seller accepted.
Furthermore, for the Goods to be considered compliant with the contract, they must:
1. be suitable for the purposes for which Goods of this kind are usually used, taking into account applicable legal regulations, technical standards, or good practices;
2. occur in such quantity and have such features, including Durability and safety, and in relation to Goods with digital elements – also functionality and compatibility, as are typical for Goods of this kind and which the Consumer or Entrepreneur with Consumer rights can reasonably expect;
  1. did not know about the given public assurance and, judging reasonably, could not have known about it;
  2. the public assurance was corrected before concluding the contract;
  3. the public assurance did not influence the decision to conclude the contract.
3. be delivered with packaging, accessories, and instructions that the Consumer or Entrepreneur with Consumer rights can reasonably expect;
4. be of the same quality as the sample or pattern that the Seller provided before concluding the contract, and correspond to the description of such sample or pattern.
The Seller is not responsible for the non-compliance of the Goods with the contract as referred to in §8 sec. 2, if the Consumer or Entrepreneur with Consumer rights was explicitly informed, no later than at the time of concluding the contract, that a specific feature of the Goods deviates from the compliance requirements specified in §8 sec. 2, and explicitly and separately accepted the lack of that specific feature of the Goods.
The Seller is responsible for the non-compliance of the Goods with the contract resulting from improper installation of the Goods if it was carried out by the Seller or under their responsibility, or improper installation carried out by the Consumer resulted from errors in the instructions provided by the entrepreneur or a third party.
The Seller is responsible for the non-compliance of the Goods with the contract existing at the time of delivery and revealed within two years from that moment, unless the shelf life of the Goods is longer.
The Seller cannot invoke the expiry of the period if the non-compliance was fraudulently concealed.
If the Goods are non-compliant with the contract, the Consumer or Entrepreneur with Consumer rights may demand their repair or replacement.
The Seller may carry out a replacement when repair is requested, or a repair when replacement is requested, if the chosen method is impossible or would involve excessive costs.
When assessing the excessiveness of costs, all circumstances of the case are taken into account.
The Seller shall carry out the repair or replacement within a reasonable time and without undue inconvenience to the Consumer or Entrepreneur with Consumer rights.
The Consumer or Entrepreneur with Consumer rights shall make the Goods subject to repair or replacement available to the Seller. The Seller collects them at their own expense.
If the Goods have been installed, the Seller shall dismantle them and reinstall them after repair or replacement or commission these activities at their own expense.
The Consumer or Entrepreneur with Consumer rights is not obliged to pay for normal use of the Goods that were subsequently replaced.
If the Goods are non-compliant with the contract, the Consumer or Entrepreneur with Consumer rights may submit a statement on price reduction or withdrawal from the contract in cases indicated in the Regulations.
The Seller is obliged to respond to the consumer's complaint within 14 days from the date of its receipt.
The Seller shall refund the due amounts immediately, no later than within 14 days from the date of receiving the statement on the price reduction.
A Consumer or an Entrepreneur with Consumer rights cannot withdraw from the contract if the non-compliance of the Goods with the contract is insignificant.
If the non-compliance with the contract concerns only some of the Goods delivered under the contract, withdrawal may apply only to those Goods and possibly others if it is not reasonable to expect consent to keep only the Goods compliant with the contract.
In case of withdrawal from the agreement, the Consumer or Entrepreneur with Consumer rights immediately returns the Product to the Seller at their own cost.
The Seller refunds the price using the same payment method, unless otherwise agreed.
The Seller does not use out-of-court dispute resolution as referred to in the Act of September 23, 2016, on out-of-court resolution of consumer disputes.

§ 9 Warranty

Products sold by the Seller may be covered by a warranty granted by the product manufacturer or distributor.
In the case of Products covered by a warranty, information about the existence and content of the warranty is always presented on the Store's Website.

§ 10 Withdrawal from the Sales Agreement

A Customer who is a Consumer and an Entrepreneur with Consumer rights who concluded a Sales Agreement may withdraw from it within 14 days without giving any reason.
The withdrawal period from the Sales Agreement starts from the moment the Product is taken into possession by the Consumer, Entrepreneur with Consumer rights, or a third party indicated by them other than the carrier.
The Consumer and Entrepreneur with Consumer rights may withdraw from the Sales Agreement by submitting a withdrawal statement to the Seller, in writing or electronically, at the address: MANUFAKTURO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Ogródkowa 10 (32-600), Zaborze, or office@manufakturo.eu.
The statement can be submitted on the form available at: Withdrawal Form.
It is also possible to use the electronic withdrawal form: Electronic Withdrawal Form.
In case of withdrawal from the Sales Agreement, it is considered not concluded.
If the Consumer or Entrepreneur with Consumer rights submitted a withdrawal statement before the Seller accepted their offer, the offer ceases to be binding.
The Seller is obliged to immediately, no later than within 14 days from the day of receiving the withdrawal statement, refund all payments made, including the cost of Delivery of the Product.
If a delivery method other than the cheapest standard Delivery method was chosen, the Seller is not obliged to refund the additional costs.
The Consumer or Entrepreneur with Consumer rights is obliged to return the Product immediately, no later than within 14 days from the day of withdrawal from the Sales Agreement.
In case of withdrawal, the Customer bears only the direct return costs.
If due to its nature the Product cannot be returned by regular mail, the Seller informs about the return costs on the Store's Website.
The Consumer and the Entrepreneur with Consumer rights are responsible for the reduction in the Product's value resulting from using it in a way that exceeds what is necessary to establish the nature, features, and functioning of the Product.
The Seller refunds payments using the same payment method unless otherwise agreed.
The right of withdrawal does not apply to contracts where the Product is a non-prefabricated item, made according to the Consumer's specifications, or intended to meet their individualized needs.

§ 11 Free services

The Seller provides free services to Clients electronically:
1. Contact Form;
2. Newsletter;
3. Client Account Management;
4. Posting opinions.
The services indicated above are provided 7 days a week, 24 hours a day.
The Seller reserves the right to choose and change the type, form, time, and method of providing access to selected services.
The Contact Form service consists of sending a message to the Seller via the form placed on the Store's Website.
Cancellation of the Contact Form service is possible at any time and involves ceasing to send inquiries.
Any Client who enters their email address via the registration form can use the Newsletter service.
The Newsletter service consists of sending information about new products or services.
Each Newsletter contains information about the sender, the subject, and information about the possibility of unsubscribing.
The Client may unsubscribe from receiving the Newsletter at any time.
The Client Account Management service consists of providing a dedicated panel allowing data modification and order tracking.
The Client may request the deletion of the Client Account.
The Posting Opinions service consists of enabling the publication of statements regarding Products.
Cancellation of the Posting Opinions service is possible at any time and involves ceasing to post content.
The Seller is entitled to block access to the Client's Account and free services in cases indicated in the Terms and Conditions.
The Client may file a complaint related to the use of free services at the address office@manufakturo.eu.

§ 12 Client's responsibility regarding the content they post

By posting and sharing content, the Client voluntarily disseminates the content. The posted content does not express the Seller's views and should not be associated with its activities.
The Client declares that:
1. is authorized to use the rights to the content;
2. the posting of personal data, images, and information concerning third parties was done legally and with consent;
3. consents to access to published content by other Clients and the Seller;
4. consents to the creation of derivative works.
The Client is not authorized to:
1. posting personal data of third parties and disseminating their image without the required permission or consent;
2. posting content of an advertising and/or promotional nature.
The Seller is liable for content posted by Clients provided that a notification is received in accordance with §13 of the Terms and Conditions.
Posting content that could, in particular, is prohibited:
1. be posted in bad faith;
2. violate the rights of third parties;
3. be offensive or constitute a threat;
4. be contrary to the Seller's interests;
5. violate the provisions of the Terms and Conditions, good customs, or legal regulations.
Upon receiving a notification according to §13 of the Terms and Conditions, the Seller reserves the right to modify or remove content posted by Clients.
The Client agrees to the free use by the Seller of the content they have posted within the Store's Website.

§ 13 Reporting a threat or rights violation

If the Client or another person or entity believes that content published on the Store's Website violates their rights, personal rights, good customs, feelings, morality, beliefs, principles of fair competition, know-how, legally protected secrets, or obligations, they may notify the Seller of the potential breach.
The Seller, upon notification of a potential breach, takes immediate action to remove from the Store's Website the content causing the breach.

§ 14 Personal Data Protection

The principles of Personal Data protection are set out in the Privacy Policy.

§ 15 Termination of the contract (does not apply to Sales Agreements)

Both the Client and the Seller may terminate the service contract electronically at any time and without giving reasons, subject to preserving the rights acquired by the other party before the contract termination.
A Client who has registered terminates the contract by sending the Seller an appropriate declaration of intent.
The Seller terminates the contract by sending the Client an appropriate declaration of intent to the email address provided during Registration.

§ 16 Final Provisions

The Seller is liable for non-performance or improper performance of the contract, but in the case of contracts concluded with Clients who are Entrepreneurs, the Seller is liable only in cases of intentional damage and within the limits of actual losses incurred.
The content of these Terms and Conditions may be recorded by printing, saving on a medium, or downloaded at any time from the Store's Website.
In the event of a dispute arising from the concluded Sales Agreement, the parties will seek to resolve the matter amicably. The law applicable to resolving any disputes arising from these Terms and Conditions is Polish law.
The Seller reserves the right to change these Terms and Conditions. All orders accepted for fulfillment before the new Terms and Conditions come into effect will be executed based on the Terms and Conditions valid on the date the order was placed.
Contracts with the Seller are concluded in Polish.
The Terms and Conditions come into effect on 05.01.2026.