Privacy Policy

Last update: July 30, 2025

Manufakturo Polska operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a customized shopping experience (the "Services"). The Manufakturo Polska store is powered by Shopify technology, which allows us to offer you the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make purchases through, or otherwise communicate with us on the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs our collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information described in this Privacy Policy.

Personal information we collect and process

When we use the term "personal information," we refer to information that identifies you or can reasonably be associated with you. Personal information does not include information that is collected anonymously or that has been anonymized so that it cannot be identified or associated with you. We may collect or process the following categories of personal information, including inferences drawn from it, depending on how you use the Services and where you live, and to the extent permitted or required by applicable law:

• Contact information includes your name, address, billing address, shipping address, telephone number and email address.
• Financial data includes credit card, debit card and financial account numbers, payment card details, financial account details, transaction details, payment methods, payment confirmations and other payment data.
• Account information includes your username, password, security questions, preferences and settings.
• Transaction information includes items you view, add to your cart, add to your wish list, purchase, return, exchange, or cancel, as well as past transactions.
• Communications with us include information you provide in your communications with us, such as when submitting a customer service inquiry.
• Device Information includes information about your device, browser or network connection, IP address, and other unique identifiers.
• Usage Information includes information about your interactions with the Services, including how and when you use or navigate the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you , including when you create an account, visit or use our Services, communicate with us, or otherwise provide us with personal information.
• Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From service providers , including where we partner with them to operate certain technology and where they collect or process your personal information on our behalf.
• From our partners or other external companies

How we use your personal information

Depending on how you interact with us and the Services you use, we may use your personal information for the following purposes:

• Providing, customizing, and improving the Services. We use your personal information to provide the Services, including to fulfill our contract with you, process payments, fulfill orders, remember your preferences and products of interest, send you notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange for shipping, facilitate returns and exchanges, enable you to post reviews, and create a personalized shopping experience, for example, by recommending products related to your previous purchases. This may include using your personal information to personalize and improve the Services.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, text message, or postal mail, and to display online advertisements to you promoting products or services on our Services or other websites, including based on items you purchase or add to your shopping cart or your other activities on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, provide secure payments and purchases, detect, investigate, and address potentially fraudulent, illegal, dangerous, or malicious activities, and protect public safety and the security of our services. If you choose to use the Services and register an account, you are responsible for maintaining the security of your account credentials. We strongly discourage sharing your username, password, or other credentials with anyone.
• Communication with You. We use your personal information to provide you with customer service, respond to your questions, provide you with effective services, and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to legitimate legal process, including requests from law enforcement or government agencies; to investigate or participate in the discovery of civil lawsuits, potential or actual litigation, or other contentious proceedings; and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:

• For Shopify, we may disclose information to vendors and other third-party companies that perform services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide marketing services and show you ads. For example, we use Shopify to provide personalized ads using third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right not to share your information for personalized ads and marketing based on your online activity across different merchants and websites.
• When you instruct, request, or consent to us disclosing certain information to third parties, for example, for product shipping or in connection with your use of social media widgets or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable law (including in response to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect and defend the Services, our rights, your rights, or the rights of others.

Shopify Report

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services to provide and improve them. Information provided through the Services will be transferred and shared with Shopify, as well as with third parties, which may be located in countries other than your country of residence, to provide services to you. Furthermore, to secure, develop, and improve our business, we use certain advanced Shopify features that include data and information derived from your interactions with our Store, other merchants, and the Shopify platform. To provide you with these advanced features, Shopify may use personal information collected from your interactions with our Store, other merchants, and the Shopify platform. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy . Depending on where you live, you may be able to exercise applicable rights regarding your personal data here: Shopify Privacy Portal Link .

Third-Party Websites and Links

The Services may contain links to websites and other online platforms operated by third parties. If you move to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee the privacy or security of such websites, and are not responsible for them. This includes, but is not limited to, the accuracy, completeness, or reliability of the information found on these websites. Information you provide in public or semi-public areas, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction as to our or the third-party's use of the links. Our inclusion of such links does not in itself imply an endorsement of the content on such platforms or their owners or operators, except as otherwise explained on the Services.

Children's data

The Services are not intended for use by children. We do not knowingly collect any personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge of any "sharing" or "selling" (as those terms are defined under applicable law) of personal information from children under 16.

Security and retention of user data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security." Furthermore, any information you send to us may not be secure during transmission. We discourage you from using unsecure channels to transmit sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to service your account, provide the Services to you, comply with legal requirements, resolve disputes, or enforce other applicable contracts and policies.

User Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may deny your request to the extent permitted by law.

• Right to access/information. You may have the right to access the personal information we hold about you.
• The right to erasure. You may have the right to request the deletion of personal information we hold about you.
• The right to rectification. You may have the right to request the correction of inaccurate personal information we hold about you.
• The right to data portability. You may have the right to obtain a copy of the personal information we hold about you and to request that it be transferred to a third party in certain circumstances and with certain exceptions.
• Manage your communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You may exercise any of these rights where indicated on the Services or by using the contact information below. To learn more about how Shopify uses your personal information and the rights you may have, including your rights related to Shopify's processing, please visit https://privacy.shopify.com.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before fulfilling your request, in accordance with applicable law. Subject to applicable law, you may authorize a representative to submit requests on your behalf to enforce your rights. Before we accept such a request from a representative, we will require proof that the representative has been authorized by you to act on your behalf, and we may also ask you to directly verify your identity. We will respond to your request within the timeframe required by applicable law.

Complaints

If you have a complaint about how we process your personal data, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority. A list of the relevant data protection supervisory authorities in the EEA can be found here .

International data transfer

We may transfer, store and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the UK, we will rely on recognised data transfer mechanisms such as the European Commission's standard contractual clauses or equivalent agreements issued by the relevant supervisory authority in the UK, unless the data is transferred to a country that has been deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and notify you of changes in accordance with applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or to exercise any of your rights, please contact us by phone, email at hello@manufakturo.eu or by post at Generała Jarosława Dąbrowskiego, 70/12, Oświęcim, 32-600, PL. In accordance with applicable data protection regulations, we are the controller of your personal information.